Participant Engagement Coordinator

Participant Engagement Coordinator
Join a Values-Driven Organisation Making a Difference!

About ConnectGV
ConnectGV is a not-for-profit organisation committed to providing exceptional disability services across the Goulburn Valley. We offer a diverse range of services, including residential housing, day group programs, supported employment, and individualised support services. At ConnectGV, our focus is on exceeding individual needs while promoting diversity, inclusion, and a culture of zero tolerance for abuse, neglect, and exploitation.

The Opportunity
We are seeking a dedicated Participant Engagement Coordinator to join our passionate team.  In this critical role, you will coordinate end-to-end NDIS functions, ensuring participants receive seamless onboarding and plan management support.  You’ll also administer and oversee service agreements, SDA/SIL tenancy agreements, and financial administration, contributing to the delivery of quality services that meet NDIS compliance standards.

Key Responsibilities

• Facilitate participant onboarding and establish NDIS service agreements.
• Manage service agreements in our client management system (COSMO) and address participant billing queries.
• Administer accounts payable/receivable, funding reconciliations, and financial reporting for NDIS services.
• Oversee ConnectGV’s SDA and SIL tenancy agreements, including invoicing for rent and board.
• Collaborate with stakeholders to ensure compliance with the NDIS Quality & Safeguards Framework.
• Maintain accurate participant records and prepare internal and external reports.
• Respond to operational issues, proactively driving process improvements.
  
  

About You
You are a motivated professional with a strong understanding of NDIS legislation, operations, and processes.  Your analytical mindset, attention to detail, and ability to manage competing priorities make you a valuable team player.  You thrive in a fast-paced environment, demonstrating empathy, diplomacy, and a commitment to quality service delivery.

Key Selection Criteria

• Knowledge of NDIS legislation, processes, and PRODA (NDIS portal).
• Experience in accounts payable/receivable, financial reconciliations, and CRM systems.
• Proven ability to build relationships with diverse stakeholders.
• Strong problem-solving skills and adaptability to fluctuating work volumes.
• Excellent communication and time management skills.
• Commitment to ConnectGV’s values and safeguarding practices.
• A qualification in Community Services, Business Administration, or related discipline (preferred) or equivalent practical experience.
  
  

Why Join Us?

• Make a meaningful impact in the lives of people with disabilities.
• Work in a supportive, values-driven team environment.
• Opportunities for professional growth and development.
  
  

How to Apply
Please respond to the questions below and attach any supporting documentation, inlcuding your resume and cover letter. 

To view the Position Description, click here.

Join ConnectGV and contribute to building an inclusive community where everyone can thrive.

ConnectGV is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.