Administration & Customer Service Officer

ConnectGV is a values-led, not-for-profit NDIS provider serving the Goulburn Valley region. We offer a range of services for individuals with disabilities, including residential options, day programs, plan management, supported employment, and outreach services. Our commitment to quality service provision is unwavering, and we continuously strive to meet the unique needs of each individual we support. Diversity and inclusion are at the heart of our workplace culture, and we expect our team members to uphold our values in their interactions with all stakeholders.

At ConnectGV, you will be part of a dynamic and supportive team dedicated to making a difference in the community. We offer salary packaging, enabling you to spend a portion of your salary before it is taxed to pay things like rent, mortgage repayments, car leasing, and meal and entertainment, access to you and your family to our Employee Assistance Program, opportunities for professional development, a positive work environment, and the chance to contribute to meaningful change. If you're ready to take the next step in your career and align with our values of respect, inclusion, collaboration, integrity & excellence, we want to hear from you!

The Role

We are seeking a friendly and organised Administration and Customer Service Officer to join our team in Shepparton on a part-time basis, Monday to Friday (8:45am to 4:00pm). Reporting to the NDIS Services Manager, the role provides reception and customer service support to both internal and external stakeholders, along with various administrative and financial tasks. As the first point of contact for many stakeholders, you will play a crucial role in ensuring efficient day-to-day operations and promoting professionalism, whilst modelling our values.

Key Responsibilities:

The role involves providing professional customer service to both internal and external stakeholders, answering calls, managing emails, and overseeing reception. Responsibilities include handling data entry, maintaining records, performing reconciliations, and processing financial transactions for client accounts and ConnectGV services. Additionally, the role supports operations by assisting with asset management, invoicing, mail handling, and ordering supplies. Security processes, such as key and fob management, are also administered, along with coordinating meeting room bookings and maintenance. Building effective relationships with stakeholders is essential, with a strong commitment to ConnectGV's values of respect, empathy, and discretion.

Qualifications & Experience

Candidates will have demonstrated customer service and administration experience, strong communication, organisational skills, confidentiality, and adaptability, along with computer proficiency and a willingness to learn. Experience in a similar organisation is a plus. Candidates will need a valid driver’s license, NDIS Worker Screening, Police Check, Working with Children Check, COVID-19 vaccination, and completion of the NDIS 'New Worker Orientation' module prior to commencement with ConnectGV.

Next Steps:
For further information regarding the position, please contact Leah Down on 03 58212466 or by email at careers@connectgv.com.au.

To review the position description, click here.

Please note - ConnectGV may choose to interview candidates prior to the application closing date.

ConnectGV is an equal opportunity employer, and we welcome applications from candidates of all backgrounds and experiences.